Shipping policy
Processing Time
All nail sets are made-to-order and begin production after your order has been placed and payment has been received in full.
Our current processing time is 1–3 business days, depending on order volume and design complexity.
Please note:
- Processing time does not include shipping time.
- Business days are Monday through Saturday.
- Draft & Polish is closed on Sundays, and no orders are processed or shipped during this time.
Shipping
Once your order has been completed, it will be carefully packaged and shipped through USPS (or another selected shipping carrier).
Shipping times vary depending on your location and the shipping service selected at checkout.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Incorrect Shipping Address
Please ensure your shipping address is entered correctly before placing your order.
Draft & Polish is not responsible for orders delayed, lost, or returned due to an incorrect or incomplete shipping address provided by the customer.
Lost or Delayed Packages
Once your order has been accepted by the shipping carrier and tracking information has been provided, responsibility for delivery transfers to the carrier.
Draft & Polish is not responsible for delays, lost packages, or delivery issues caused by USPS or any other shipping carrier.
If your package is lost in transit, we recommend filing a claim directly with the shipping carrier using your tracking information.
Damaged Packages
If your order arrives damaged due to shipping, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged nail set
If the damage occurred during transit, we will work with you to determine the appropriate resolution.
International Shipping
At this time, Draft & Polish ships within the United States only.
Questions
If you have any questions regarding your order, please contact us at:
We strive to respond to all inquiries within 24 business hours.